FAQ
Questions families, case managers, and caregivers ask.
If you don't see your question here, call our office and we'll answer directly.
What is Supportive Home Care?
Supportive Home Care is day-to-day, non-medical support in the member's home and community: help and cueing with daily routines, supervision and safety monitoring, companionship, meal preparation, essential housekeeping and laundry, shopping and errands, respite for family caregivers, and community access when authorized. Services follow the member's authorization and individualized service plan.
What are personal care services, and how are they paid for?
Personal care is hands-on assistance with bathing, hygiene, dressing, grooming, toileting, eating, mobility, and transfers. Naviah Care Services LLC is currently accepting personal care clients. Wisconsin Medicaid billing for personal care services is not yet available, so personal care is arranged through private pay or another payment source you arrange. We do not claim participation with any insurer or payer unless it is expressly listed.
How do I request care or make a referral?
Use the referral form on this site or call our office at 262-222-9663. Family members, guardians, case managers, care managers, social workers, and hospital or facility discharge planners can all submit a referral.
Does submitting a referral guarantee services?
No. A referral is an inquiry. Services depend on assessment, written authorization or service plan, staffing and worker competency, and payer or program requirements. Submitting a referral does not confirm payer participation, authorization, acceptance, or a start of care.
Is transportation included?
Not automatically. Transportation, errands, and community accompaniment are provided only when separately authorized in the service plan and accepted by our agency.
Do you provide skilled home health?
No. Skilled home health services — skilled nursing, home health aide, physical, occupational, and speech therapy — are not offered by Naviah Care Services LLC. Naviah Home Health Services LLC is a separate company with its own website; it is not part of Naviah Care Services LLC.
How are workers screened and trained?
Direct care workers complete our hiring process, including a Wisconsin caregiver background check, orientation, and a competency review before assignment, with ongoing supervision and training afterward.
Who do you serve?
Older adults, adults with physical disabilities, adults with intellectual and developmental disabilities, people returning home after a hospital or facility stay, and family caregivers who need scheduled respite, in Franklin and the surrounding southeast Wisconsin communities.
Can workers give medications?
Workers may provide medication reminders when included in the member's service plan. They do not administer medications or perform skilled nursing tasks.
How do I apply for a direct care position?
Use the application on this site. It takes a few minutes, saves your progress as you go, and gives you a reference number when you submit. Assignments depend on program qualification, worker competency, and the needs of the members we serve.
Still have questions?
Call (262) 222-9663 or email alexus.smith@naviahcs.com.